No, you can’t “lose” your Accalia cup in your vagina. Your vagina has a dead end to it (your cervix). If you can’t find the stem to your cup, relax, the tenser you are the harder it will be to find it. Sit down on the toilet and bare down with your pelvic floor muscles. You may find that you need to give yourself a half-hour break then try again.

Provided your Accalia cup is well looked after it will last for approximately 10 years. If you currently use the S cup and have a vaginal childbirth you may need to go to the L cup.

No, we advise you take your Accalia cup out first.

Yes, if your cervix typically sits low then you may need to. Make sure you don’t cut it too high and end up with a hole in the base of your cup.

Yes! Accalia Cups create a seal once inserted correctly so you can rest assured that you won’t have a shark sniffing you out in the ocean.

There are many reasons this may be happening, don’t panic, we will run through some possibilities below. Until you get the leaks under control we suggest wearing a pair of Accalia Underwear or an Accalia Menstrual Pad with your cup.

• Residual Blood – When you insert your Accalia Cup there will be some residual blood in the vagina, you may be able to wipe this away, otherwise pop on your favourite pair of Accalia underwear or use an Accalia Menstrual Pad to catch the residual blood.
• Not sealed or Cup not opened – When you insert your Accalia Cup you need to ensure it is fully opened, below your cervix and sealed in place. To test the cup is open run a finger around the edge then give a little tug on the base to make sure it is sealed in place, it won’t be easy to move down if it is sealed correctly.
• Position – Your cervix should be above the menstrual cup opening. Sometimes your Accalia cup can slide up beside your cervix, remove and re-insert it in the correct position below the cervix if this happens. 
• Size – Perhaps your cup isn’t quite the right fit, everyone has a different shaped anatomy. A general rule of thumb, the S cup for women who are less than 25 years and have not given birth. For all other women, we recommend the L cup.
• Empty the cup more often – If you are finding your Accalia cup is leaking after a few hours (or more) of use, perhaps you need to empty your cup more frequently

When using a menstrual cup it is common to experience staining and or odours. If you are experiencing staining or odours on your Accalia cup try soaking it in a 50/50 vinegar and water solution for one hour. Sterilise your cup after soaking and leave in the sun to dry.

If you’re in a situation where you can’t sterilise your Accalia Cup in a pot of water there are some other options you can try; these options are not recommended as the way to sterilise your cup each time:

Rinse Accalia cup and place in a cup of boiling water for 3 minutes
Use an antibacterial sterilising solution per the instructions, ensure it is suitable for use on silicon products.

Your Accalia Cup is not supplied in a sterile state and must be sterilised before use and at the end of each cycle.

To sterilise your Accalia Cup – Fill a pot with water so there is sufficient water to cover the menstrual cup, bring the water to the boil. Place your Accalia cup in the water for 3-5 minutes. Do not leave the pot unattended or allow the pot to boil dry. Air dry your Accalia Cup, preferably in the sun as this will offer UV sterilisation also.

During your cycle wash your cup under cold water each time you empty it. Do not use an oil-based soap on your Accalia Cup.

HINT: Using cold water for initial rinsing will help prevent staining and odours.

We suggest taking a water bottle with you. Tip the fluid into the toilet, rinse your cup and hand with the water bottle and pop the cup back in and off you go.

You can leave it up to 8 hours between emptying your Accalia Cup. If you have a heavier flow you may want to empty your cup more frequently.

• Ensure your Accalia Cup is sterilized and thoroughly wash your hands.
• Fold your Accalia Cup by flattening it then folding it in half.
• Relax and insert the Accalia Cup into your Vagina. Your cervix should be above the menstrual cup opening.
• Twist the cup slightly to ensure it pops open.
• Run your finger around the edge and give the base a slight tug to ensure it is sealed in place.
• Removing your Accalia Cup
• Thoroughly wash your hands.
• Pull the stem gently until you can reach the base of the cup.
• Pinch down on the base of your Accalia Cup to release the seal and pull down to remove the cup.
• Once removed, empty the contents into the toilet or sink and rinse the cup in cold water.

A great little instructional leaflet is included with your Accalia cup.
Your Accalia Cup is designed to be worn internally and capture blood, not absorb it.
It can be worn for up to 8 hours at a time, however, your Accalia cup may need to be emptied more frequently depending on your menstrual flow.
Accalia Cup’s are made of medical-grade silicone. It is important to maintain good hygiene and sterilize your Accalia Cup after each cycle.